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ActiveMD is powered by a medically licensed telehealth program that collaborates with independent physicians and practitioners providing services through the SOC2 and HIPPA Complaint ActiveMD platform. ActiveMD does not directly offer medical or pharmacy services, and patient application does not guarantee your prescription is approved and filled. Medical services are facilitated by independent providers. The information presented on this website should not be considered a substitute for professional medical advice, diagnosis, or treatment. If you have questions or concerns about your health, please consult with your primary care physician.

Our goal is for you to have a comfortable and effective experience tailored to your desired results:
1) Complete the intake questionnaire. Your new ActiveMD doctor will use this information to prepare for your consultation, and may order screening tests to determine if treatment is right for you. (screening tests are unlikely in the majority of customers but are sometimes needed based on prescription.)
2) Your ActiveMD doctor will review your intake form and determine if a telehealth consultation is needed.* Your ActiveMD doctor will review your chosen medication, determine if it best suits your health and weight loss goals, and send along your prescription to our pharmacy.
3) Your prescription will be delivered every 30, 60, or 90 days via our mail-order pharmacy provider.
*Please note that some states require a telehealth call.

Certainly. Only our ActiveMD medical team and medical prescribers have access to your medical data and order history. Please refer to our Privacy Policy for additional details.

Each medication as listed above explains what is included for each month. There are no additional or hidden fees.

Unfortunately insurance is not accepted by ActiveMD, which is consistent with other GLP-1 weight loss companies. However, ActiveMD works hard to keep your costs down, weight loss medication accessible, provide additional benefits and give you access to free workouts to keep you healthy, fit and successful on your journey.

Yes! We accept both FSA and HSA cards.

No. All prescriptions are generated by ActiveMD physicians and fulfilled by our partner pharmacies. Medication is then shipped directly to you.

If your questionnaire is able to be viewed by one of our doctors electronically, the process is approximately 48 hrs. In the event a phone call or video call is requested/required by you or your state, you will be sent available dates and times to schedule your appointment. In this case, the process could be 5-7 days.

Every questionnaire, including your monthly prescription renewal, is reviewed by an ActiveMD Board Certified medical physician. Certain States however, require a telehealth consultation with one of our ActiveMD doctors. In NM, KS, and AR, the first doctor meeting is required to be a video call. In AK, AL, LA, MN, MS, ND, NJ, OR, RI, SC, UT, VA, WA, WV, the first doctor meeting is required to be either a phone or video call. All other US states allow for your intake questionnaire to be reviewed electronically by our ActiveMD doctor. Your monthly prescription fee includes this review process.

Your delivery will be timely, following a thorough assessment by our medical team, approval, and the issuance of your medication, typically within 5 to 7 days. Our process ensures a consistent supply of medication every month for your continued progress.

• It's important to contact your healthcare provider right away if you experience any symptoms such as a lump or swelling in your neck, hoarseness, difficulty in swallowing, or shortness of breath, as these may be indicators of thyroid cancer. Semaglutide should not be used if you or any family members have had medullary thyroid carcinoma (MTC), or if you have a condition known as Multiple Endocrine Neoplasia syndrome type 2 (MEN 2). The effectiveness and safety of using semaglutide in combination with other weight loss products are yet to be confirmed. It is vital to share your full medical history with your healthcare provider. This includes informing them if you have had conditions like Type 1 or Type 2 diabetes, thyroid cancer, pancreatitis, kidney disease, diabetic retinopathy, depression, or any history of suicidal thoughts or behaviors.
• If you have questions once you’ve received your prescription or while you are an ActiveMD customer, you will be able to contact us either via email @: support@myactivemd.com or by calling 1-844-357-3601 to speak to one of our trained agents.

Please refer to your instructions included with the medication. If you encounter any issues or have questions, please consult your ActiveMD doctor through our support platform. Medications are taken orally, topically or via injection. Please refer to our educational videos for How-to for guidance on subcutaneous injection.

• When a drug is in shortage, compounders can prepare a compounded version of that drug if they meet certain requirements in the Federal Food, Drug, and Cosmetic (FD&C) Act.
• You can check for drug shortages on the FDA website.
• Pharmacies in the network comply strictly with all the regulatory standards established by:
  State boards of pharmacy, which regulate all 503A pharmacies
  FDA, which has oversight for the safety of all active pharmaceutical ingredients
  DEA, that oversees the controlled substances sometimes used in compounded preparations
  USP Convention, that issues practice standards ensuring quality and safety of medications and food
  USP General Chapter <795> provides guidelines for the prevention of contamination and potency variance, preparation process, beyond-use dates, and stability for non-sterile compounding
• Pharmacies in the network run quality assurance and quality control checks for every batch of compounded semaglutide prescribed to patients.
• Some of these steps include but are not limited to:
• Reviewing and confirming the Active Pharmaceutical Ingredient (API) Certificate of Analysis for all semaglutide base lots, which are received from FDA-registered manufacturers;
• Storing the verified API frozen and sealed until use;
• Compounding with the API under aseptic processes to produce specific lots (vials);
• Holding the vials of compounded semaglutide in quarantine (representative samples are taken for testing);
• Using independent third-party laboratories to test the potency, sterility and endotoxicity of each lot of compounded semaglutide (among other criteria);
• Reviewing the results of these tests and, if satisfactory, releasing the validated vials from quarantine for dispensing;
• Assigning each compounded lot a unique lot number and BUD (Beyond Use Date), which is added to the container and is tracked electronically;
• Scanning the lot information on the product at the time of dispensing, which ties a particular lot number to the patient’s file.
  

ActiveMD is committed to helping you minimize potential muscle loss and stay in shape as you focus on your weight loss journey. ActiveMD is a new division of Echelon® Fitness providing you access to an Echelon® FitPass membership which features thousands of live and on-demand classes to help you keep you fit and your muscles strong. Every NEW customer to ActiveMD will receive a 1 year complimentary Echelon® FitPass Membership.

Yes! Once you have made your initial purchase, the Echelon® FitPass membership is yours to keep. After your first year, you will be automatically be charged for another year’s subscription unless you cancel 30 days prior to renewal.

Current Echelon® members are entitled to a $100 merchandise credit at Echelonfit.com in lieu of a FitPass Annual membership.

Once your intake form is approved and you have received notice that your medication has shipped, you will receive an email from Echelon® with a link and access code to redeem either your free annual FitPass membership OR your Echelon® merchandise credit.

• We are supported by Beluga Health, a team of medical professionals operating across the country and certified in all 50 states to practice medicine. Please make sure you check to see our shipping availability for your state.
• Medical Provider: Beluga Health | Provider: Dr. Jonah Mink | Phone: 618.740.4204 | www.belugahealth.com
• Additionally, we are supported by the following Doctors:
• Dr. HirenKumar Italia - NPI: 1487815387
• Dr. Tzvi Doron - NPI: 1558794776
• Dr. Ana Lisa Carr - NPI: 1689841744

• We are partnered with Belmar Pharmacy to bring the best product and overall experience to our membership.  We speak with our pharmacies weekly to discuss any product shortages, shipping delays, and get updated reports on their medication testing.
• Belmar Pharmacy | Phone: 800-525-9473 | belmarpharmasolutions.com/

Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final. Please contact us if there are any issues with your prescription.